Terms & Conditions
To ensure the best service for all our clients, please read and adhere to the following terms and conditions, which you are bound by upon booking an appointment:
1. Appointment Booking and Deposit:
- A non-refundable deposit is required to secure your appointment. This deposit will be deducted from the total treatment cost.
- If you need to reschedule, the deposit will be transferred to your next appointment, provided the cancellation/rescheduling is made with at least 24 hours’ notice.
- If you cancel within 24 hours of your appointment, a new deposit will be required to rebook.
- Treatments booked as part of a package or special offer are non-refundable.
2. Cancellation and Rescheduling Policy
- 24-Hour Notice: To avoid cancellation fees, we request at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer your slot to another client.
- Late Cancellations/No-Shows: If you cancel or reschedule with less than 24 hours’ notice, or fail to show up for your appointment (no-show), a £50 cancellation fee will be charged. Repeated late cancellations or no-shows may require prepayment for future appointments.
- Late Arrivals: If you arrive more than 15 minutes late, a £10 late fee will be charged. If you are too late to receive treatment, you may be asked to reschedule. The late fee will still apply even if no treatment is given.
3. Treatment Guidelines
- Pregnancy and Breastfeeding: For your safety, please avoid booking treatments if you are pregnant or breastfeeding.
- Refunds: Refunds will not be issued once a treatment has started. All treatments are final once administered.
To ensure the best service for all our clients, please read and adhere to the following terms and conditions, which you are bound by upon booking an appointment:
1. Appointment Booking and Deposit:
- A non-refundable deposit is required to secure your appointment. This deposit will be deducted from the total treatment cost.
- If you need to reschedule, the deposit will be transferred to your next appointment, provided the cancellation/rescheduling is made with at least 24 hours’ notice.
- If you cancel within 24 hours of your appointment, a new deposit will be required to rebook.
- Treatments booked as part of a package or special offer are non-refundable.
2. Cancellation and Rescheduling Policy
- 24-Hour Notice: To avoid cancellation fees, we request at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer your slot to another client.
- Late Cancellations/No-Shows: If you cancel or reschedule with less than 24 hours’ notice, or fail to show up for your appointment (no-show), a £50 cancellation fee will be charged. Repeated late cancellations or no-shows may require prepayment for future appointments.
- Late Arrivals: If you arrive more than 15 minutes late, a £10 late fee will be charged. If you are too late to receive treatment, you may be asked to reschedule. The late fee will still apply even if no treatment is given.
3. Treatment Guidelines
- Pregnancy and Breastfeeding: For your safety, please avoid booking treatments if you are pregnant or breastfeeding.
- Refunds: Refunds will not be issued once a treatment has started. All treatments are final once administered.
If you have any questions or concerns, please don’t hesitate to reach out to us. We are here to help and ensure you receive the best care.